Nexus-Corner Ltd — Legal & Compliance

Last updated: 14th of January 2026

This page explains how Nexus-Corner Ltd (“we”, “us”, “our”) handles your information and under what terms we provide our services, including our Missed-Call Text-Back automation.

1. Privacy Policy (GDPR & UK Data Protection)

We comply with:

  • UK GDPR
  • Data Protection Act 2018
  • PECR (Privacy & Electronic Communications Regulations)

Nexus-Corner Ltd is the data controller for all data processed through this website, our forms, services, or communications.

1.1 Data We Collect

We may collect:

  • Name
  • Email address
  • Phone number (stored in international E.164 format)
  • Business name & industry
  • Enquiry form details
  • Booking information (date/time of calls)
  • Call details (missed call, call attempt, callback request)
  • Marketing & advertising data (Meta Pixel / Google Analytics / UTM parameters)
  • Technical data (IP address, device type, browser, pages visited)
  • Payment information (processed by Stripe — we do not store card details)

1.2 How We Use Your Data

We use your data to:

  • Provide the Missed-Call Text-Back service
  • Deliver automation & CRM services
  • Send booking links, confirmations, reminders
  • Follow up with enquiries
  • Improve our ads, funnels, and website performance
  • Comply with UK legal obligations

1.3 Legal Basis for Processing

We process data under:

  • Contract — you request our services
  • Consent — marketing opt-in
  • Legitimate interest — follow-up to your enquiry
  • Legal obligation — UK accounting & regulatory compliance

1.4 Data Protection & Storage

Your data is securely stored within:

  • GoHighLevel CRM (GDPR-ready)
  • Meta advertising tools
  • Stripe (payments)
  • Telecom providers (e.g. Twilio) for call and SMS delivery
  • Secure internal systems

We implement:

  • Encryption
  • Password protection
  • Access restrictions
  • Two-factor authentication
  • Regular security audits

2. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to:

  • Make the website function
  • Analyse traffic and performance
  • Optimise ads and marketing campaigns
  • Attribute leads to ad sources (Meta / Google)

Types of cookies we may use:

  • Strictly necessary cookies
  • Analytics cookies
  • Advertising cookies

A cookie banner will appear on first visit.

3. Marketing, SMS & Email Communications

If you fill in a form, book a call, or message us, you may receive:

  • Follow-up emails
  • SMS related to missed calls
  • Appointment reminders
  • Occasional marketing updates where relevant

SMS Opt-Out

To stop SMS messages, reply:

We do NOT send spam.

You represent and warrant that all telephone numbers you upload or connect to the Missed-Call Text-Back system have consented to receive communications, and you have screened them against the Telephone Preference Service (TPS) register where required.

4. Lead Ads, Meta & Paid Advertising Compliance

When you submit a lead form via Meta, Google, or other platforms:

  • The platform provides the data you chose to submit
  • We store that data securely in GoHighLevel
  • We contact you based on the purpose described in the ad

We comply with:

  • Meta Lead Ads Terms
  • UK GDPR
  • Data Protection Act 2018
  • PECR Regulations

You may request deletion of your ad-lead data at any time.

5. Terms of Service (TOS)

By using our services, you agree to the following:

5.1 Service Description

We provide:

  • Marketing automation
  • Missed-Call Text-Back system
  • CRM setup
  • Lead-follow-up flows
  • SMS/email automation

We do not provide:

  • Financial advice
  • Legal advice
  • Guaranteed results
  • Human call answering

5.2 Payment Terms

  • Payments are billed monthly through Stripe
  • Subscriptions renew automatically
  • Failed payments may pause service
  • Prices may change with notice

No Refund Policy for Digital Services

Because our services are delivered digitally and involve setup work, we do not offer refunds for:

  • Digital services
  • Setup and onboarding work
  • Monthly automation access
  • Subscription renewals

The 14-Day Results Guarantee (described on our sales pages) is a performance partnership, not a refund promise. We commit to working with you to make system perform when all guarantee conditions are met.

5.3 Customer Responsibilities

You agree to:

  • Use the system legally
  • Obtain proper consent from your customers
  • Follow your own GDPR, PECR and TPS obligations
  • Provide accurate details for setup
  • Maintain your CRM data responsibly

5.4 Limitation of Liability

Nexus-Corner Ltd is not liable for:

  • Loss of revenue
  • Missed opportunities
  • Incorrect automation use
  • Third-party system failures (GHL, Meta, Stripe, telecom providers)
  • Data entry errors caused by the customer

Our total liability is limited to the amount paid in the last 30 days.

5.4a 14-Day Results Guarantee Conditions

The 14-Day Results Guarantee applies only when the client’s Missed-Call Text-Back system is properly connected to their business phone number, their ad or website is live, and they actively respond to new leads during the guarantee period.

If these conditions are not met — including failure to provide required access, delayed setup, turning off ads, or not responding to leads — the guarantee does not apply.

This guarantee represents a performance partnership. We commit to making the system work when all agreed conditions are met, but it does not create an automatic right to a refund.

5.5 Service Access & Termination

We may suspend or end services for:

  • Non-payment
  • Abuse of system
  • Illegal activity
  • Platform abuse

You may cancel anytime by contacting: [email protected]

5.6 Indemnification

You agree to indemnify, defend, and hold harmless Nexus-Corner Ltd, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of the Missed-Call Text-Back service;
  • Your breach of these Terms of Service;
  • Your violation of any privacy or telecom laws, including PECR, GDPR, or TPS;
  • Any claim that your use of service caused damage to a third party.

This specifically includes indemnification regarding any fines or penalties incurred due to breaches of PECR, GDPR, or the Telephone Preference Service (TPS) register.

5.7 Intellectual Property

All materials provided within the Missed-Call Text-Back system, including but not limited to text message templates, automation workflows, email sequences, funnel designs, graphics, and documentation ("Materials"), are the property of Nexus-Corner Ltd and protected by copyright law.

We grant you a limited, non-exclusive, non-transferable license to use the Materials solely during your active subscription.

You may not copy, modify, distribute, resell, or create derivative works of the Materials without our prior written consent.

6. Data Processing Summary

We act as:

  • Data Controller for leads you submit to us
  • Data Processor for contacts you add to your own CRM

Third-party processors include:

  • GoHighLevel
  • Meta
  • Google
  • Stripe
  • Telecom and messaging providers (e.g. Twilio)

All third parties are expected to be GDPR compliant and are bound by appropriate data processing agreements.

6.1 International Data Transfers

Some of our subprocessors are based outside UK, including in the European Economic Area and the United States.

We ensure international data transfers comply with UK GDPR by using:

  • Standard Contractual Clauses (SCCs) where appropriate
  • Data Processing Agreements with our subprocessors
  • Appropriate technical and organisational safeguards

You may request a list of current subprocessors at any time.

6.2 Data Retention

We retain:

  • Enquiry and lead data for up to 24 months
  • Billing and invoice data for 7 years (to meet UK tax and accounting requirements)

Upon account termination, CRM data will be securely deleted from active systems within 30 days, unless we are legally required to retain it for longer.

7. Security

We take security seriously and use:

  • Strong passwords
  • Encrypted storage
  • Two-factor authentication
  • Restricted access
  • Regular reviews

No system can guarantee 100% absolute security.

8. Contact & Data Protection Queries

To request data access, deletion, correction, or portability, contact:

Nexus-Corner Limited

Suite 6361, Unit 3A, 34–35 Hatton Garden

Holborn, London EC1N 8DX

Email: [email protected]

ICO Registration: ZC041326

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Changes to This Page

We may update this page due to:

  • Legal changes
  • Platform updates
  • Service improvements

Continued use of our website after updates means acceptance of revised terms.

10. Refund Policy & Earnings Disclaimer

10.1 Refund Policy

Our services are provided digitally and often involve custom setup and configuration work that cannot be “returned”. For this reason, and except where required by law, all fees paid are non-refundable.

The 14-Day Results Guarantee is fulfilled through additional work, optimisation, and support to help you achieve the promised performance, not through automatic fee refunds.

If you believe there has been a billing error, please contact us at [email protected] and we will review it.

10.2 Earnings & Results Disclaimer

Any examples of increased bookings, revenue, or performance shown in our marketing are based on past or typical client experiences. They do not guarantee that you will achieve the same results.

Your outcomes will depend on many factors including your market, competition, pricing, offer quality, response times, and how consistently you use the system.

We make no guarantee of specific financial results. Our role is to provide tools and systems designed to increase your opportunity for better performance.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with laws of England and Wales.